Plumbworks / Terms of Use
Terms of Use
1. Agreement
These terms govern your use of software applications published by Plumbworks LLP ("Plumbworks", "we", "us"), distributed through the Atlassian Marketplace. By installing or using an app, you accept these terms on behalf of the organisation that operates the Atlassian instance.
Your commercial relationship — pricing, invoicing, trials, renewal and refunds — is with Atlassian under Atlassian's own terms. These terms cover the software itself.
2. Licence
Subject to payment of applicable fees through Atlassian, we grant you a non-exclusive, non-transferable, revocable licence to use the apps on the Atlassian instances for which they are licensed, for your internal business purposes, for the duration of your subscription.
3. Restrictions
You may not: reverse engineer, decompile or attempt to derive source code except as permitted by law; resell, sublicense or make the apps available to third parties as a service; remove proprietary notices; or use the apps to breach any law or any third party's rights.
4. Your data
You retain all rights in data held in your Atlassian instance. Our apps run on Atlassian Forge inside your tenant and do not transmit instance data to us. We claim no rights over it and, in the ordinary course, have no access to it. See the Privacy Policy and Security pages.
5. What the apps do and do not do
Our apps produce reports derived from data in your Atlassian instance. They are decision-support tools. They do not make decisions for you, and their output should not be acted on without review.
In particular, and without limiting the above:
- Activity and dormancy reporting is derived from issue and page data available to the app. It may be incomplete where data security policies restrict app access, where activity occurred outside the configured window, or where a user's contribution is not recorded in a form the app can read.
- Cost figures are estimates calculated from a rate you supply. They are not a quotation and are not a commitment of savings.
- Compliance and audit features assist you in producing evidence. They do not certify, warrant or establish compliance with any standard, regulation or framework, and no output should be represented as such.
You are solely responsible for decisions taken on the basis of app output, including any deactivation of user accounts, deletion of configuration, or representation made to an auditor or regulator.
6. Availability and support
Our apps run on Atlassian infrastructure and their availability depends on Atlassian's. We do not warrant uninterrupted operation. Support is provided as described at plumbworks.app/support; those response targets are commitments of effort and are not a contractual service level agreement unless separately agreed in writing.
7. Changes to the apps
We may modify, add or remove features. Where a change materially reduces functionality you rely on, we will give reasonable notice to the technical contact on record. We may discontinue an app entirely on 90 days' notice, in which case Atlassian's refund terms apply.
8. Warranty disclaimer
Except as expressly stated and to the maximum extent permitted by law, the apps are provided "as is" and "as available" without warranty of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.
9. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, data, or business opportunity.
Our total aggregate liability arising out of or relating to these terms or the apps is limited to the fees paid for the relevant app in the twelve months preceding the event giving rise to the claim.
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited.
10. Indemnity
We will defend you against any third-party claim that an app, as supplied by us and used in accordance with these terms, infringes that party's intellectual property rights, and will pay the damages and costs finally awarded against you on such a claim — provided you notify us promptly, give us control of the defence and any settlement, and cooperate reasonably.
If such a claim arises or appears likely, we may modify the app so it is non-infringing, procure the right for you to continue using it, or discontinue it, in which case Atlassian's refund terms apply to any prepaid, unused period. This section states our entire liability and your exclusive remedy for intellectual property infringement.
11. Term and termination
These terms apply while any app is installed. You may terminate at any time by uninstalling. We may terminate for material breach on written notice if the breach is not remedied within 30 days. Sections 4, 5, 8, 9 and 12 survive termination.
12. Governing law
These terms are governed by the laws of India, and the courts of India have exclusive jurisdiction, without prejudice to any mandatory consumer or local law protections available to you.
13. Contact
Plumbworks LLP. Email team@plumbworks.app.